Every Disaster Survivor Has Equal Access to Registration, Information and Assistance

All Missouri survivors who sustained property damage or loss caused by flooding and severe storms between April 28 and May 11, 2017 may apply for help at local disaster recovery centers.

Survivors in Bollinger, Butler, Carter, Douglas, Dunklin, Franklin, Gasconade, Howell, Jasper, Jefferson, Madison, Maries, McDonald, Newton, Oregon, Osage, Ozark, Pemiscot, Phelps, Pulaski, Reynolds, Ripley, Shannon, St. Louis, Stone, Taney, and Texas counties are eligible to apply for disaster assistance that may include money to help pay for temporary housing, emergency home repairs or other disaster-related expenses.

Missouri’s State Emergency Management Agency (SEMA) and the Federal Emergency Management Agency (FEMA) are committed to ensuring services and assistance are available for people with disabilities or others with access and functional needs. Survivors who need an accommodation or assistance due to a disability should notify FEMA staff at the time of registration or anytime throughout the assistance process.

All FEMA disaster recovery centers are equally accessible to people with disabilities and others with access and functional needs, and the centers provide assistance tools. Locations of recovery centers may be found online at https://recovery.mo.gov/ or www.fema.gov/DRC.

Recovery centers offer effective communication options including: captioned phones, iPads with video remote interpreting; American Sign Language interpreters upon request; amplified telephones and listening devices for people who are deaf or have a hearing loss; phones that display text; and magnifiers for people with vision loss.
FEMA documents are available in Braille, large print and other formats upon request.
To get in touch with FEMA, survivors may call the Helpline at 800-621-3362. Those who use 711 or Video Relay Services may call 800-621-3362. If 711 is unavailable use MO Relay 800-735-2966; CapTel 877-242-2823; Speech to Speech 877-735-7877; VCO 800-735-0135. Operators will be available from 6 a.m. to 10 p.m. seven days a week until further notice. Those who use TTY may call FEMA directly at 800-462-7585.

Survivors may follow these links to access informational videos in ASL:

DRCs (ASL) http://www.fema.gov/media-library/assets/videos/111518
Registration (ASL) http://www.fema.gov/media-library/assets/videos/111546
Just ask (ASL) http://www.fema.gov/media-library/assets/videos/111508
FEMA assistance does not impact government benefits (ASL) http://www.fema.gov/media-library/assets/videos/111582

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